Frequently Asked Questions

Frequently Asked Questions

Everything you need to know before ordering your reading. If your question isn't here, email me at solene@ori-zia.com.

How does it work?
You ask up to 3 questions about love, career, soulmate, family, or any area of your life. I personally connect with your energy and email you a detailed PDF reading within 24 hours. For full details, see How It Works.
What information do you need from me to give a reading?
I need your date of birth (to tune in to your unique energy), the first name of any person of interest (if your question is about someone specific), and your 3 questions. The clearer you are, the deeper the reading.
How will I receive my reading?
I email your reading as a beautifully designed PDF to the address you used at checkout. Make sure to check your inbox AND spam folder. If you don't see it after 24 hours, email me directly at solene@ori-zia.com.
How long does it take to receive my reading?
Within 24 hours of your order — guaranteed. If you subscribed to Unlimited Readings, you get priority 12-hour delivery. During high-demand periods (typically full moons or holidays) it may take up to 72 hours.
Can I purchase this as a gift?
Yes! Just enter the recipient's name and date of birth at checkout, and use your own email if you want to deliver it personally, or theirs to send it directly to them.
What should I do with my reading after I receive it?
Read it somewhere calm and distraction-free. Let the messages land gently — some parts will resonate immediately, others will reveal their meaning over the next 30 days. I recommend reading it 2-3 times during the first week, then again at the 60-day mark.
What if I still have questions after my reading?
If you subscribed to Unlimited Readings, just reply to my email with any follow-up question — I'll answer personally. Subscribers get unlimited follow-ups for 30 days. One-time customers can purchase a follow-up reading anytime.
How can I cancel my subscription?
Anytime. Go to Manage Subscription, enter your email, get a login link, and cancel in one click. Or simply email me at solene@ori-zia.com and I'll handle it within 24 hours.
What currency is your website in?
Prices are displayed in USD by default, but Shopify auto-detects your location and may show your local currency at checkout. The final charge is in USD.
What will I gain from a psychic reading?
Clarity. Relief. A clear path forward. My readers consistently report feeling lighter, more certain about their next steps, and less anxious about the unknown. The reading is meant to empower you — not replace your own intuition, but to confirm what your soul already knows.
How accurate are your readings?
I have a 98% client satisfaction rate based on 11,925 verified reviews. Accuracy comes from the depth of energetic connection — the clearer you are with me, the clearer I can be with you. Psychic insights often unfold over time, which is why I recommend a 60-day reflection period.
Do you offer any guarantees?
Yes. I offer a 365-Day Satisfaction Guarantee: if after a 60-day reflection period your reading didn't bring clarity, I issue a full refund — no questions asked. Details on the Refund Policy page.
Can you help me get my ex back or find my soulmate?
This is exactly my specialty. Love and reunion readings are 60% of what I do. I've helped thousands of women reconnect with the right person, recognize their soulmate when he appeared, or finally release someone who wasn't aligned. The reading shows you the truth — what you do with it is yours.
Why should I trust you?
Over 11,925 verified five-star reviews. A 365-day money-back guarantee. Real testimonials with photos. I personally answer every email myself. And the only proof that matters: try a reading. If it doesn't land for you, you get your money back.

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With love and light,
Solene